Returns & Exchanges
To request an exchange, simply return item(s) to us within 30 days of order date along with our Returns/Exchange form detailing what you would like done. This form will be with your packing slip when you received the order. If you no longer have it, simply include a detailed note with your exchange/return item(s). Exchanged items MUST be in new/unused condition. We will cover the cost to ship the new item to you but you are responsible for return shipping fees back to us for the exchange.
To request a refund, simply return item(s) to us within 30 days of order date along with the Returns/Exchange form(see above). Returned items MUST be in new/unused condition. After we receive your return you will receive a prompt refund less the original shipping charge.
If your item(s) is defective/damaged or not what you ordered, please contact us via email so we may resolve the issue in a timely manner. We will make it right.
Big Gentle Dogs
111 Winsor Drive White River Junction, VT 05001-7000