Help Em’ Up Harness Exchange Policy
If necessary, product purchased directly from Big Gentle Dogs may be exchanged within 7-days of receipt for a size exchange or exchange of style for the rear hip-harness (conventional or u-band only). We will cover the cost to ship this new item to you but you are responsible for return shipping fees back to us for your exchange.
All Sales are Final
The Help ‘Em Up Harness is a highly specialized therapeutic device. We do not accept returns. Limited exceptions are made for never-worn product in an unopened package and must be returned within 30 days of receipt. A refund for a never-used/unopened product does not include shipping or handling charges. You are responsible for the return shipping fee. Refunds are processed after we are in receipt of your unopen/never-used product and will credit back to your original form of payment less the shipping and handling charge. Returns of used product are not eligible for a refund and will be returned at the customers expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.